Contact Us

Last updated: June 15, 2026
We'd love to hear from you. Whether you have a question about an order, a vendor onboarding enquiry, or a payment-related dispute, our support team is available Monday to Saturday, 9 AM to 9 PM IST.

Business entity

1APPONLY (OPC) PRIVATE LIMITED
Trade name: 1APPONLY
Business type: One Person Company (OPC)
Jurisdiction: Bapatla, Andhra Pradesh, India

Registered office address

1APPONLY (OPC) PRIVATE LIMITED
6-10-86, Velagapudivari Street
Ward-13
Repalle - 522 265
Bapatla District, Andhra Pradesh, India

Customer support

Email: support@1apponly.com
Phone: +91 98856 82557
Hours: Monday to Saturday, 9 AM - 9 PM IST
Response time: Within 2 hours for in-app disputes, within 24 hours for email queries.

Grievance Officer

Per the Information Technology (Intermediary Guidelines) Rules, 2021, we have appointed a Grievance Officer who may be contacted for complaints about content, service, or privacy:

Name: Kiran Babu Jala
Email: support@1apponly.com
Response SLA: Acknowledgement within 24 hours, resolution within 15 days.

Payment & settlement issues

For transactions processed through our payment gateway (Razorpay Software Private Limited), you may contact:

Our team first: support@1apponly.com
Razorpay disputes: razorpay.com/support

Vendor / Partner onboarding

If you are a restaurant, grocery store, home-service technician, or delivery partner interested in joining 1APPONLY, please reach out at:

Email: support@1apponly.com
Phone: +91 98856 82557
WhatsApp: Message "ONBOARD" to +91 98856 82557

Service area

Current coverage (October 2026) — 1APPONLY operates in 5 cities across Andhra Pradesh. All services (food, grocery, home services, and rides — bike / auto / car) are available in these pincodes:

Future vision — 1APPONLY is being built as a Pan-India super-app. We will progressively expand to Hyderabad, Bangalore, Chennai, Mumbai, Delhi, Pune, Kolkata, Ahmedabad, Jaipur, Lucknow, Chandigarh, Kochi and other major Indian cities. Each new city goes live only after we have on-boarded enough local vendors, delivery partners, and drivers to maintain service quality.

If your city isn't yet live, drop a message to support@1apponly.com — we prioritise expansion based on demand.

Business hours

Platform: 24 x 7 (orders accepted anytime)
Human support: Monday to Saturday, 9 AM - 9 PM IST
Office: Closed on Sundays and national holidays

Follow us

Website: 1apponly.com
Mobile App: Available on Google Play Store (coming soon) and the website

Legal & corporate

For press, legal notices, partnership proposals, or investor enquiries:

Email: support@1apponly.com

Grievance & Data Protection Officer
1APPONLY (OPC) PRIVATE LIMITED
Repalle, Andhra Pradesh, India
Email: privacy@1apponly.com
Support: support@1apponly.com
Phone: +91 98856 82557