This Shipping & Exchange Policy explains how goods and services
ordered through 1APPONLY (OPC) PRIVATE LIMITED ("1APPONLY") are delivered to customers,
and the conditions under which items can be exchanged or returned.
1APPONLY is being built as a Pan-India super-app for food, grocery,
home-service, and ride-hailing needs. We are launching with 5 cities
in Andhra Pradesh and progressively expanding to every major Indian
city as we on-board local partners.
1. Shipping / Delivery scope
Current service area — Repalle, Bapatla, Tenali, Guntur, and Vijayawada (Andhra Pradesh). All services (food, grocery, home services, and rides) operate in these 5 cities today.
Delivery / ride modes — Two-wheeler (bike), auto-rickshaw, and four-wheeler (sedan / SUV / mini cab). Customer picks the preferred ride type at booking.
Future expansion — 1APPONLY is designed as a Pan-India super-app. We will progressively onboard vendors, delivery partners, and drivers in Hyderabad, Bangalore, Chennai, Mumbai, Delhi, Pune, Kolkata, and other major Indian cities. Service area expands as these partners come online.
Outstation rides — Available from the 5 live cities subject to driver availability.
Inter-state parcel / courier shipping — Not supported yet. Planned for a future release.
Orders placed in pincodes we are yet to serve are automatically cancelled with a full refund and the customer is notified via SMS + push.
2. Delivery / ride timelines
Food orders — 25-45 minutes depending on vendor prep time and distance.
Grocery orders — 60-90 minutes.
Home services — Technician reaches customer within the booked time slot (same day).
Rides (local) — Driver arrival within 5-15 minutes of booking in service cities.
Rides (outstation / long-distance) — Driver arrival within 30-60 minutes; outstation trips may require a 2-24 hour advance booking depending on route.
Delays beyond these windows are rare and typically caused by weather,
road closures, or heavy order load. 1APPONLY notifies the customer via
push notification and SMS in such cases.
3. Shipping charges
Delivery fee — Dynamic, calculated at checkout based on distance (typically Rs. 20 - Rs. 60).
Platform fee — Rs. 5 per order (shown separately on invoice).
Free delivery — Orders above Rs. 299 (food) or Rs. 499 (grocery) qualify for free delivery during promotional periods.
All fees are inclusive of GST where applicable.
4. Order tracking
Once dispatched, customers can track the live location of their rider
and estimated time of arrival (ETA) in real-time via the 1APPONLY mobile app:
My Orders → tap the active order → live map.
5. Exchange / Return policy
Because 1APPONLY delivers perishable food, instant groceries, and
on-demand services, product exchange is NOT supported after
delivery. However, we offer the following remedies:
Wrong item delivered — Report within 60 minutes via Raise a Dispute inside the app. We arrange a replacement delivery OR a full refund (your choice).
Missing item — Report within 60 minutes with a photo. Full refund of the missing item within 48 hours.
Damaged / spoiled food — Report within 30 minutes with a photo. 100% refund of the affected item after vendor review.
Grocery packaging damage — Report within 24 hours with photo. Case-by-case refund.
Home service unsatisfactory — Raise a dispute within 24 hours. Our team arranges a free rework by the same or different technician.
6. Non-exchangeable items
Partially consumed food or beverages
Opened grocery packets without visible defect
Services that have been completed by the technician
Items purchased using 100% loyalty-coin redemption (promotional orders)
7. Failed deliveries
If a delivery attempt fails because:
Customer is not available at the given address and does not answer the rider's call within 5 minutes, OR
Address provided is incorrect / unreachable, OR
Customer refuses the order without a valid dispute reason
...the full order amount is forfeited (no refund). The customer may
contact support within 24 hours for a case-by-case review.
8. Rider / Driver identity verification
Every 1APPONLY delivery partner, auto-driver, and cab-driver is verified with:
Aadhaar + PAN KYC
Vehicle registration (RC book) proof
Valid driving licence
Commercial / Passenger permit (for autos and cars)
Current/updated photograph (displayed in app for customers)
Customers may ask the rider or driver to show their 1APPONLY ID card
on arrival for safety.
9. Grievance redressal
For any shipping or delivery dispute, write to our Grievance Officer
at support@1apponly.com
or call +91 98856 82557
(Mon-Sat, 9 AM - 9 PM IST) with your order ID.
10. Jurisdiction
This Shipping & Exchange Policy is governed by the laws of India.
All disputes are subject to the exclusive jurisdiction of courts in
Bapatla, Andhra Pradesh, India.